Shipping policy

We carefully pack each order to help ensure it arrives safely and in beautiful condition.

Processing

Orders are typically processed and prepared for shipment within 3–5 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing time is separate from the carrier's estimated transit time.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order, package size and weight, and delivery destination.

Available shipping methods may include UPS Ground and USPS Priority Mail. Available services, estimated delivery times, and rates will be displayed at checkout.

Because some of our pieces are oversized, heavy, fragile, or one of a kind, shipping costs can vary significantly by item and destination.

Delivery Times

Delivery estimates shown at checkout are provided by the shipping carrier and begin after your order has been processed and transferred to the carrier. Carrier delivery estimates are not guaranteed, and delays due to weather, holidays, carrier disruptions, or other circumstances outside our control may occur.

Vintage Rugs & Oversized Items

Vintage rugs, marble serving pieces, and other oversized or heavy items require special packaging and may have higher shipping costs than our smaller home and fragrance items.

Each vintage rug is one of a kind and will be carefully packaged for shipment.

Damaged Orders

Please inspect your order promptly upon delivery. If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of both the damaged item and the shipping packaging.

We will review the issue and work with you on an appropriate resolution. If a return is required because an item arrived damaged, defective, or incorrect, you will not be responsible for the return shipping cost.

Returns

Eligible merchandise may be returned within 14 days of delivery. For standard returns, including returns of vintage rugs, return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.

Please see our Return & Refund Policy for complete return eligibility and instructions.

Address Accuracy

Please review your shipping address carefully before completing your order. If you notice an error after placing your order, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery address.

Questions

If you have questions about an order or shipping, please contact us at welcome@katycompany.com.