Refund policy

We hope you love your purchase. If something isn't quite right, eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be unused, in its original condition, and returned in its original packaging when reasonably possible. Please contact us before sending an item back so we can provide return instructions.

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Vintage Rugs

Our vintage rugs are one-of-a-kind pieces and may show variations, patina, wear, and other characteristics consistent with their age and history. These characteristics are part of what makes each rug unique and are not considered defects.

Vintage rugs may be returned within 14 days of delivery, provided they are returned in the same condition in which they were received. The customer is responsible for all return shipping costs.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the incorrect item, please contact us as soon as possible so we can make it right.

Please include your order number along with photographs of the item and its packaging. If an item arrives damaged, defective, or incorrect, we will work with you on an appropriate resolution, and you will not be responsible for return shipping when a return is required.

Non-Returnable Items

Opened or used bath, fragrance, or personal-care products cannot be returned. Gift cards and items specifically marked final sale are also non-returnable.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

Please allow additional time for your bank or credit-card provider to process the refund after it has been issued.

Returns sent without contacting us first may not be accepted.